Impact Lawn Service | (513) 937-LAWN

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Impact Lawn Service | (513) 937-LAWN

Support

Do you have any questions about our products? You can send us an email or fill in the following form.

Head office

150 Mercer Street New York, NY 10012

Email

support@essence.com

Phone

(555) 123-4567

*We aim to respond to inquiries within 24 hours.

Shipping & delivery

We ship all orders within 1-2 business days. US orders typically arrive in 3-5 business days with standard shipping or 2-3 days with expedited shipping. International orders generally arrive within 7-14 business days, depending on your location.

Yes! We ship to most countries worldwide. International shipping costs and delivery times vary by location. Exact shipping costs will be calculated at checkout.

We offer free standard shipping on all US orders over $75. International orders and US orders under $75 incur a shipping fee calculated at checkout based on weight and destination.

Absolutely. Once your order ships, you’ll receive a confirmation email with your tracking number and carrier information so you can monitor your package’s journey.

Yes, we offer expedited shipping options at checkout for customers who need their ESSENCE products sooner. Expedited shipping typically cuts delivery time in half.

Returns & refunds

We offer a 30-day satisfaction guarantee. If you’re not completely satisfied with your ESSENCE product, you can return it within 30 days of receipt for a full refund of your purchase price.
Simply email support@essence.com with your order number and reason for return. We’ll send you a prepaid return label and instructions to complete your return.

Yes, we cover return shipping costs for US customers. For international returns, shipping costs are the responsibility of the customer.

How long do refunds take to process?

Absolutely. If you’d prefer to exchange your product for a different size, just indicate this in your return email and specify which size you’d like instead.

Products should be returned in their original packaging with at least 75% of the product remaining. This allows you to genuinely try the product while preventing misuse of our return policy.

Payment & legal

Payment Methods

Terms & Conditions

Privacy Policy